CardioPrima — Cardiology Clinic in Chișinău - Consultations & Diagnostics

SECTION A. GENERAL INFORMATION

1. What type of services did you receive during this visit? (you may select one or more options)

Medical consultation Diagnostic investigations (ultrasound, ECG, Holter, etc.) Medical analyses Medical package Other:

2. The visit was:

By appointment Without appointment

3. Have you previously used the services of CardioPrima Medical Center?

Yes No

SECTION B. ACCESS AND RECEPTION

4. How do you evaluate the reception staff (kindness, clarity of explanations, scheduling)?

Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied

5. How satisfied were you with the waiting time before consultation / investigation?

Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied

SECTION C. MEDICAL CARE

6. How satisfied were you with the explanations provided by the doctor (diagnosis, investigations, recommendations)?

Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied Not applicable / No interaction with the doctor

7. How do you assess the doctor’s behavior and communication (respect, attention, availability)?

Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied Not applicable / No interaction with the doctor

8. How do you evaluate the way the nurse took care of you?

Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied Not applicable / No interaction with the nurse

SECTION D. SAFETY AND COMFORT

9. How satisfied were you with the cleanliness and hygiene of the clinic?

Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied

10. How do you evaluate the general conditions of the clinic (comfort, order, quietness, safety)?

Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied

SECTION E. COSTS AND TRANSPARENCY

11. How satisfied were you with the clarity of cost information and the price–service ratio?

Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied Not applicable

SECTION F. OVERALL SATISFACTION AND LOYALTY

12. Overall, how satisfied are you with your visit to CardioPrima Medical Center?

Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied

13. How likely are you to return to CardioPrima for future consultations or investigations?

Very unlikely Unlikely Neither likely nor unlikely Likely Very likely

14. How likely are you to recommend CardioPrima to your family or friends?

Very unlikely Unlikely Neither likely nor unlikely Likely Very likely

SECTION G. OPINIONS AND SUGGESTIONS (optional)

15. What did you like most during your visit?

16. What do you think could be improved?

Your opinion matters